Bring declined work back to your bays.
Powered by analytics, Bayback is an automated service that wins back declined work and missed appointments, putting customers back in your bays and growing your shop's revenue.
How it works
Your shop already holds the data. Bayback turns it into cars back in your bays.
Connect your shop
Link your shop management system or upload your work orders. Setup takes minutes, not weeks.
Bayback sorts your data
Every work order is sorted and categorized by service type, value and timing, so no declined job slips through.
Set your preferences
You choose the offers, timing and limits. Bayback recommends the best follow-up for each job, driven by data and analytics.
Bayback brings them back
Follow-ups run automatically on your terms, cutting lost opportunities and growing your shop's revenue.
Meet Ted. He's had enough.
One more declined service was the last straw. Get Bayback.
Stop expecting your advisors to call back declined work.
We know how fast a shop moves. Between ringing phones, walk-ins and cars on every lift, there's no time to call back yesterday's declines. The work gets forgotten, and the customer ends up somewhere else.
Bayback follows up on every declined job for you, at the right time, so your team can stay focused on the cars in front of them.
Never miss an opportunity again.
Most shops lose a large share of the work they recommend. Without follow-up, very little of it comes back on its own.
*Cox Automotive Service Industry Study (2018). Bayback figures are estimates. Actual results vary by shop.
No risk. All reward.
Bayback only earns when your shop does. If we don't bring cars back to your bays, you don't pay a thing.
No setup fee
Getting your shop connected costs nothing.
No monthly subscription
No recurring bill sitting on your books every month.
No annual contract required
Stay because it works, not because you're locked in.
Pay only for results
You pay only after we win cars back in your bays.
Frequently asked questions
How much does Bayback cost?
Bayback is free to join, with no setup fee, no monthly subscription and no obligation. You only pay when Bayback brings work back to your bays, so you only pay out of what you've earned.
What is declined work?
Declined work is any service your shop recommends that the customer says no to, like brakes, tires, alignments or fluids. Most shops never follow up on it, so that revenue goes elsewhere or never happens.
How does Bayback bring customers back?
Bayback was developed by someone who has spent a career in auto service, and it uses analytics to win customers back. You set your preferences with our recommendations to guide you, then Bayback automates the rest. Sit back, relax and watch the cars come back to your bays.
Which shop management systems does Bayback work with?
Bayback is built to work with the major shop management systems used across the industry, and any system can get started with a simple spreadsheet upload. More direct connections are on the way.
Does Bayback work for multi-location groups?
Yes. Groups see recaptured revenue by store and by service type in one dashboard.
When does Bayback launch?
Bayback is coming soon. Join the early access list to be first in line for onboarding.
Join the early access list
Be first in line when Bayback launches. We'll reach out personally to get your shop set up.
- Priority onboarding at launch
- Built for single shops and multi-location groups
- No commitment to join the list
You're on the list.
We'll be in touch before launch.